Last Updated: 05 July 2026
This Delivery, Returns and Refund Policy ("Policy") applies to all purchases made through hadat.com (the "Website") and should be read together with our Terms and Conditions.
References to "HD Beauty", "Company", "we", "us", or "our" mean SIA HD Beauty.
References to "you" and "your" mean the customer purchasing Products through the Website.
You may request cancellation of an Order before dispatch.
Cancellation requests may be submitted:
Orders may generally be cancelled within twenty-four (24) hours of placement, provided the Order has not yet entered the fulfillment process.
If the Order has already been dispatched, the return provisions of this Policy shall apply.
Where applicable under consumer protection legislation, you may withdraw from your purchase within fourteen (14) days of receiving the Products without providing a reason.
For Orders delivered in multiple shipments, the withdrawal period begins on the day the final Product is received.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires by providing a clear statement of your decision.
You may contact us at:
We may provide a return form for convenience; however, use of such form is not mandatory.
Upon receipt of your withdrawal request, we will acknowledge receipt without undue delay.
Returned Products must:
You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Products.
Returned Products must be shipped back to us without undue delay and no later than fourteen (14) days after notifying us of your withdrawal.
Failure to return Products within this period may affect your eligibility for a refund.
Unless otherwise instructed by Customer Service, Products should be returned to:
SIA HD Beauty
Ziemeļu iela 16, Lidosta "Rīga", Mārupes pag., Mārupes nov.,
LV-1011
Latvia
Unless defective or otherwise required by applicable law, the following Products are not eligible for return:
Products that have been opened, unsealed, tested, or used after delivery.
This includes Products where:
Products supplied in sealed packaging that are unsuitable for return due to health protection or hygiene reasons once unsealed.
Products manufactured, customized, engraved, or personalized according to customer specifications.
All Products supplied by HD Beauty should:
If you believe a Product is defective, damaged, or not as described, you must notify us as soon as reasonably possible.
To assist with the evaluation of your claim, we may request:
Where a Product is confirmed to be defective or non-conforming, we may, at our discretion and subject to applicable consumer law:
If a return is required due to a confirmed defect or error attributable to HD Beauty, we will reimburse reasonable return shipping costs.
Where a refund is approved, we will reimburse:
Additional delivery charges resulting from premium shipping services selected by the customer are generally non-refundable.
Refunds will be processed without undue delay and no later than:
a) Fourteen (14) days after we receive the returned Products; or
b) Fourteen (14) days after you provide satisfactory evidence that the Products have been returned, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
No refund processing fees will be charged.
For all delivery, return, cancellation, or refund inquiries, please contact:
Customer Service:
Email: business@hadat.com
SIA HD Beauty
Ziemeļu iela 16, Lidosta "Rīga", Mārupes pag., Mārupes nov.
LV-1011
Latvia
